Shipping policy
Thank you for shopping with MagnetZ.
We are committed to delivering your order quickly and safely.
Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Within New Zealand
- Standard Shipping: 4–12 business days
- Rural Delivery: 15–30 business days
Shipping charges are calculated at checkout.
International Shipping
We currently ship to selected international destinations.
Delivery times vary depending on the destination and customs processing.
Customers are responsible for any import duties, taxes, or customs fees charged by their country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Courier delays
- Public holidays
- Customs clearance (international orders)
MagnetZ is not responsible for delays caused by third-party courier services.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be resent.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date.
Email: store.magnetz@gmail.com (replace with your actual email)
Please include:
- Your order number
- Photos of any damaged items (if applicable)
Contact Us
If you have any questions about shipping, please contact us:
MagnetZ
Email: store.magnetz@gmail.com