Refund policy
Return & Refund Policy
1. No Physical Returns Required Due to the international nature of our supply chain, we do not accept physical returns for most items. Returning products to our overseas warehouses involves high shipping costs and complex logistics. Instead, we offer the following solutions to ensure your satisfaction:
2. Damaged, Defective, or Wrong Items If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
- Action: Please provide clear photos or a short video showing the issue.
- Resolution: If it is a genuine reason and approved by our warehouse management, we will promptly issue a full refund or send a free replacement at no extra cost to you.
3. Change of Mind / Incorrect Size If you ordered the wrong size or simply changed your mind, we generally do not offer refunds or exchanges as these are considered personal preferences.
4. Lost or Delayed Packages If your package is lost in transit or significantly delayed beyond the estimated delivery time, please let us know. We will investigate with the carrier and provide a full refund or reshipment if the package cannot be located.
5. How to Contact Us For any issues, please email us at store.magnetz@gmail.com with your Order Number and a description of the problem. We aim to respond within 24-48 hours
- Protects Your Margins: By avoiding physical returns, you save on expensive international shipping fees.
- Builds Trust: Offering "refund without return" for genuine defects shows customers you stand behind your product quality.
- Clear Expectations: It distinguishes between seller errors (which you fix fully) and customer preferences (which are handled more flexibly).